Delta Air Lines Recruitment 2019 – Knoxville, TN  | Application Guides & Forms

Delta Air Lines Recruitment 2019 – Knoxville, TN  | Application Guides & Forms

Delta Air Lines

Customer Service Agent: Ticketing/Gate (Ready Reserve)
Delta Air Lines  – Knoxville, TN

Welcome! Delta is the most admired airline and we thank you for your interest in joining our team of Ready Reserve Customer Service Agents!

Delta is known for its legendary, reliable service to customers, our number one focus is the safety of our passengers while improving every aspect of their travel experience. Our award winning staff should demonstrate our core values: Honesty, Integrity, Respect, Perseverance, and Service in every aspect of their work. As a member of the over wing party, you will be the center to show that commitment to our customers and make their travel experience as enjoyable as simple as possible. At Delta, our quality is determined to continue winning. As the Ready Reserve Customer Service Agent, you play a key part in keeping our brand strength and show strict adherence to uniform clearance, maintaining professionalism, and exhibiting good persona inside and outside of work. In addition, suitable internal and external customer service is a feature that keeps Delta brand strength.

Working the front lines at the airport, you will play a vital role in demonstrating that commitment and reinforcing the Delta difference! Delta understands the demands of air travel and is determined to make the experience as smooth and enjoyable as possible for our customers. Delta employees practice and advocate safety-conscious behaviors during all work activities.

SUMMARY OF ESSENTIAL JOB RESPONSIBILITIES:
In this role, Ready Reserve Customer Service Agents serve our customers in both the ticketing and gate areas at airport locations.

Our professionals serving as a ticket agent are the first to greet our customers and guide and assist them with the ticketing and baggage check-in process.

The ticketing process requires the use of computers and agents are responsible for all aspects of the ticketing process – selling, printing, reissue. In addition, a ticket agent is also responsible for managing the check-in process – ensuring our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level. This job requires frequently lifting bags or items weighing up to 50 pounds. This job also requires occasionally lifting bags or items weighing between 50 and 70 pounds.

Our professionals serving as gate agents help our customers with routing, trip planning and gate boarding.

The gate agent position requires the use of computers and assists our customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process. Gate agents are also required to operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.

All customer service agents are required to work consistently in public areas surrounding by other people and be able to understand and respond to a variety of questions about travel information. This position requires standing for long periods of time. Additionally, you may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.

As a Ready Reserve Customer Service Agent of Delta Air Lines, you will work between 600 and 1,400 hours per year.

Delta Air Lines Recruitment 2019 – Knoxville, TN  | Application Guides & Forms

Think you have what it takes to help us change how passengers feel about flying these days? If you are team-oriented, are willing to work diligently in a dynamic work environment, and positively adapt to changes and quickly find resolutions to problems by understanding our customers’ needs and maintaining professionalism and composure, then we would love to welcome you to the Delta team, and let’s not forget about our “uplifting” flight privileges! Many employees have used this entry level position for other opportunities at Delta.

Practices safety conscious behaviors in all operational processes and procedures.

To qualify for this position, you must:

  • Have a high school diploma or GED equivalent
  • Have a valid driver’s license
  • Be at least 18 years of age
  • Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law
  • Pass a post offer pre-employment drug test
  • Frequently lift bags or items weighing up to and including 50 pounds
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass a physical agility test
  • Be authorized to work in the US
  • Possess entry-level computer skills
  • Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
  • Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays

 

How to apply

Please register your interest by sending your resume via the apply link on this page.

Apply Here
If you want us to update you concerning the Southwest Airlines   Recruitment 2019/2020 Form and Guides, you have to make use of the comment box and drop your number in the box provided here on these pages

Speak Your Mind

*

error: Content is protected !!
Designed by updatefly